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Sábado, 19 Enero 2013 00:02

Realiza llamadas políglotas

Desarrollan servicio de traducción inmediata, para comunicarse en cualquier lengua y hablar en la propia

Imagina tener que hacer una llamada a Rusia, China, Portugal o Australia, y no dominar el idioma de tu interlocutor. Entonces, piensas en recurrir a servicios de traducción, pero descubres que son muy costosos y dependes de la disponibilidad de un intérprete.

Ante este escenario, la compañía israelí Lexifone ofrece en México un servicio de interpretación automatizada, mediante el cual es posible realizar llamadas (nacionales o internacionales) bilingües sin necesidad de dominar otro idioma más que el propio.

Itay Sagie, vicepresidente de Lexifone, subrayó que el sistema es compatible con cualquier tipo de teléfono, ya sea fijo o móvil, permitiendo realizar llamadas a más de 100 países en 15 idiomas diferentes, de una forma tan sencilla como es descolgar la bocina y marcar. Además, cuenta con la función para traducir conversaciones cara a cara.

"Lo interesante resulta del hecho de que Lexifone no requiere la instalación de ningún software, conexión a Internet o una infraestructura adicional al teléfono. Basta con entrar al sitio de la compañía (www.lexifone.mx para registrarse, obtener la clave de usuario y, a partir de ese momento, utilizar el servicio en cualquier momento", puntualizó.

 

ABARATA COSTOS 

Sagie explicó que el servicio, que escoge a México como el primer país para introducirse, funciona a través de un algoritmo que, al marcar el número de acceso, tomará la llamada como local en el servicio de teléfono: "nosotros, en el paquete, cobramos la conexión internacional y la traducción, lo que significa otro beneficio para el usuario, pues resulta muy económico".

El precio, agregó el directivo, es muy accesible: por una conversación de 20 minutos se pagarán aproximadamente cuatro dólares, incluida la traducción, y ofrece diferentes planes de pago, así como tres tipos de suscripción mensual.

"Además de ofrecer el traductor automatizado más preciso que hay en el mercado, tenemos un sistema de aprendizaje que puede mejorar la interpretación y tres tipos de optimización: gramatical, léxica y semántica; el mismo sistema analiza las conversaciones previas y se va corrigiendo así mismo", puntualizó el experto.

Asimismo, este sistema simultáneo es diez veces más barato que contratar a una persona que haga las interpretaciones y de igual forma es más confiable al no depender de terceros para realizar llamadas con contenido importante o incluso confidencial.

Al actuar de manera automatizada traduciendo en tiempo real ambos lados de la conversación, Lexifone logra abrir oportunidades de negocio para las empresas, al mismo tiempo que reduce costos y aumenta la calidad de servicio de los call centers.

 

 

Fecha: Lunes 29 de octubre de 2012
Fuente: EL UNIVERSAL-Tech Bit

Published in TICS
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